Australia's leading supplier of automotive electrical solutions

Quality Assurance and Warranty Promise

We are committed to maintaining the highest quality standards and perform robust quality testing on all products in our OE approved facilities. Our products are warranted against defects for the period stated. This warranty operates in addition to your rights under Australian Consumer Law and Trade Practices Legislation.

We strive to deliver high quality products to our customers. Unfortunately, there are rare circumstances where product fails due to manufacturing defects beyond our control, so our commitment extends to making things right as quickly as possible.

If you do receive a faulty product, please contact the selling branch for assistance in completing the returns process and we will get things sorted ASAP. The following conditions are not covered by warranty, including:

  1. Fair wear and tear
  2. Costs associated with installation, dismantling or re-installation
  3. Consequential loss or damage
  4. Damage caused by accidents, misuse, negligence or faults caused by incorrect fitment or failure to provide routine maintenance
  5. Faults associated with environmental contamination or corrosive environments.

Baxters Warranty Table

Warranty starts when the product is placed into service (OE) or fitted (aftermarket). In the absence of a valid fitment invoice, the purchase invoice date will apply. Unless specifically stated on your invoice, products are warranted against manufacturing defects for the period stated below:

Item Term Kms/Hours
Rotating Electrical
Passenger Vehicles* 5 Years 100,000
Commercial, light duty and 4x4 vehicles not used for commercial purposes 3 Years 60,000
Vehicles used for commercial purposes e.g. Taxis, Courier Vans, etc 6 Months Unlimited
Mining 6 Months Unlimited
Marine 6 Months Unlimited
Off Road 6 Months Unlimited
Medium Duty 1 Year Unlimited
Heavy Duty 1 Year Unlimited
Dual Earth 39MT Starter 2 Years Unlimited
Gen5 39MT Starter 2 Years Unlimited
Halogen, Xenon & HID (excluding globes***) 1 Year Unlimited
All LED Products (Excluding Peterson & Rigid) 5 Years Unlimited
LED : Peterson & Rigid Limited Lifetime
Parts, Accessories and Components
All Products 12 months Unlimited
Air Conditioning
Components 1 Year Unlimited
Compressors up to and including 200 cc 1 Year Unlimited
Compressors over 200 cc 1 Year Unlimited
Safety and Switching
Battery Master Switches 1 Year Unlimited
Roll Over Devices 1 Year Unlimited
TLCM 1 Year Unlimited
Brake Controllers (excluding REDARC) 3 Years Unlimited
REDARC Products 2 Years Unlimited
Safety Shunt 5 Years Unlimited
Voltage Conversion/Battery and Power Systems
Inverters (excluding REDARC) 5 Years Unlimited
Victron Products 5 Years Unlimited

Effective as of 1st April 2018

* Limited to vehicles built or equipped to carry a maximum of 7 passengers. Excludes: 2 X 4 & 4WD vehicles, people movers built or equipped to carry more than 7 passengers, utility and goods carrying vehicles of all types (including dual-cab utes), courier vans, taxis or anything used for commercial purposes.

*** Globes are a consumable item and are not covered by warranty, unless faulty from new.

For further information on any part of Baxters warranty policy, please contact your local Baxters branch.