We are committed to maintaining the highest quality standards and perform robust quality testing on all products in our OE approved facilities. Our products are warranted against defects for the period stated. This warranty operates in addition to your rights under Australian Consumer Law and Trade Practices Legislation.
We strive to deliver high quality products to our customers. Unfortunately, there are rare circumstances where product fails due to manufacturing defects beyond our control, so our commitment extends to making things right as quickly as possible.
If you do receive a faulty product, please contact the selling branch for assistance in completing the returns process and we will get things sorted ASAP. The following conditions are not covered by warranty, including:
Warranty starts when the product is placed into service (OE) or fitted (aftermarket). In the absence of a valid fitment invoice, the purchase invoice date will apply. Unless specifically stated on your invoice, products are warranted against manufacturing defects for the period stated below:
|Passenger Vehicles*||5 Years||100,000|
|Commercial, light duty and 4x4 vehicles not used for commercial purposes||3 Years||60,000|
|Vehicles used for commercial purposes e.g. Taxis, Courier Vans, etc||6 Months||Unlimited|
|Off Road||6 Months||Unlimited|
|Medium Duty||1 Year||Unlimited|
|Heavy Duty||1 Year||Unlimited|
|Dual Earth 39MT Starter||2 Years||Unlimited|
|Gen5 39MT Starter||2 Years||Unlimited|
|Halogen, Xenon & HID (excluding globes***)||1 Year||Unlimited|
|All LED Products (Excluding Peterson & Rigid)||5 Years||Unlimited|
|LED : Peterson & Rigid||Limited Lifetime|
|Parts, Accessories and Components|
|All Products||12 months||Unlimited|
|Compressors up to and including 200 cc||1 Year||Unlimited|
|Compressors over 200 cc||1 Year||Unlimited|
|Safety and Switching|
|Battery Master Switches||1 Year||Unlimited|
|Roll Over Devices||1 Year||Unlimited|
|Brake Controllers (excluding REDARC)||3 Years||Unlimited|
|REDARC Products||2 Years||Unlimited|
|Safety Shunt||5 Years||Unlimited|
|Voltage Conversion/Battery and Power Systems|
|Inverters (excluding REDARC)||5 Years||Unlimited|
|Victron Products||5 Years||Unlimited|
Effective as of 1st April 2018
* Limited to vehicles built or equipped to carry a maximum of 7 passengers. Excludes: 2 X 4 & 4WD vehicles, people movers built or equipped to carry more than 7 passengers, utility and goods carrying vehicles of all types (including dual-cab utes), courier vans, taxis or anything used for commercial purposes.
*** Globes are a consumable item and are not covered by warranty, unless faulty from new.
For further information on any part of Baxters warranty policy, please contact your local Baxters branch.